Software-as-a-Service (SaaS) is not just a cloud-based delivery model, but also a service that allows organizations to meet their IT service management needs. Without a doubt, SaaS applications have a lot of benefits: saving money and time, focusing technology budgets on competitive advantages rather than infrastructure or gaining immediate access to the latest innovations.
Without a doubt, adopting SaaS brings great benefits to enterprises. However, there are also some problems organizations may face while dealing with SaaS. So before choosing a provider, try to find out as much as you can about the problems you may encounter and how you can overcome them.
Permanent Internet connection
Employees using SaaS software services must be permanently connected to the Internet. Working offline is no longer an option in this situation. We all know an Internet connection is not a problem anymore nowadays for those working in offices or home. Companies needing assurance that their employees always have a connection to their SaaS provider should consider redundant high speed Internet connections. Are you using mobile devices or travelling constantly? The best solution might be Software plus Service.
When it comes to migrating traditional local software applications to a cloud based platform, data security may be a problem. When a computer and application is comprimised the SaaS multi-tennat application supporting many customers could be exposed to the hackers.
Any provider will promise that it will do the best in order for the data to be secure in any circumstances. But just to make sure, you should ask about their infrastructure and application security.
Many businesses have no idea how their SaaS provider will secure their data or what backup procedures will be applied when needed. To avoid undesirable effects, before choosing a SaaS vendor, managers should research for providers with good reputations and that the vendor has backup solutions which are precisely described in the Service Level Agreement contract.
This means being permanently aware where exactly in the world your data is located. Although the Federal Information Security Management Act in the USA requires customers to keep sensitive data within the country, invirtualized systems, data can move dynamically from one country to another. Ask about the laws for your customers data in respect to where they are located.
In conclusion, there are good news and bad news about the adoption of SaaS for your business. But a decision based on a thorough research among the available services and the benefits the SaaS services have to offer, and a solid Service Level Agreement contract with a provider should bring you the best solution for your business.
Photo source: http://www.sxc.hu/photo/1024773.