What are the most common cloud outages and how to prevent them?

A service disruption is a technical perfect storm. Initial mistakes made by engineers can cause the appearance of several other bugs and glitches.

The fact with the cloud is that “a host can and will fail” says Evan Cooke, Twilio’s co-founder and chief technology officer. Cooke learned that the most important premise when it comes to the cloud is assuming that the network will have glitches. This happened when Twilio, a company that helps developers integrates communications into their Web applications and which uses Amazon’s EC2 hosting services, suffered an outage. So, how do you avoid this kind of problem? Not relying on any single machine or single component in the core architecture itself could be a solution.

Another common problem is data back-up.  In order to avoid problems with back-up, especially when it comes to crucial data, never assume that someone else is automatically protecting you. When deciding to move your data to the cloud, make sure your provider has a back-up plan or a disaster recovery setup. Even better, make your own arrangements to back up your data.

What are the solutions when data centers suffer down times? Yes, this may happen. And when your company holds the keys to the customer service operations of tens of thousands of businesses, this may be a huge problem. Because no provider can guarantee that its data center will not suffer down time, you, as a customer, should decide whether your business’s data can endure occasional downtime. If not, try to find a cloud provider that is able to build a level of redundancy as good or better than you can do on your own.

Another common outage is a data center going offline for several hours that could make users unable to access data stored in the center for the entire time. But having your data available on multiple servers in multiple data centers, or even different regions may prevent this kind of disaster. You could also spread your data to different providers.

All in one, no simple server center or service is 100% reliable. A data outage may have dangerous consequences for your business, customers, revenue and data. So the best solution to solve most of the problems that can occur from a service disruption in the cloud is to be prepared for all types of disasters.

Types of cloud outages can be predicted. When searching for a solution like moving your data to the cloud, think of all the problems that can appear and search for a provider that can offer you a solution to prevent most of these issues.

Photo source: http://www.sxc.hu/photo/1155467.

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3 Responses to “What are the most common cloud outages and how to prevent them?”

  1. Quora says:

    What should sites using EC2 do differently as a result of the outage to ensure uptime?…

    Hi Changing the cloud services provider is just one of the solutions. I recently wrote an article on this topic – What are the most common cloud outages and how to prevent them? (http://www.rickscloud.com/what-are-the-most-common-cloud-outages-and-how-

  2. [...] Some of the most common outages that may occur are: data backup, down times, and data centers going offline. The good thing is that cloud outages can be predicted. The best method to solve problems with outages is to prevent them. I offered some examples of common outages and how to prevent them in the blog article What are the most common cloud outages and how to prevent them?. [...]

  3. Quora says:

    Is Cloud computing dangerous for our data?…

    There are several threats for your data in the cloud, some of them because of: * a lack of understanding of what cloud computing * * a lack of information in regards to where the data is being hosted * * outages or * * security threats. We recommend to…

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